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NICE Systems Case Study: Bank of Montreal
Bank of Montreal's call centers provide a broad spectrum of traditional telephone-based banking and financial services to its customers. A key objective of their call center operations is to give their customers more convenient access to the bank's services. The bank has experienced tremendous growth, so the challenge was to maintain and improve customer satisfaction while controlling the cost of call center operations. To keep Bank of Montreal on the cutting-edge of the financial services industry, call center managers selected and installed TotalView Workforce Management from IEX Corporation.
Flyers 4, Canadiens 2 (Bank montreal online banking)
MONTREAL - Simon Gagne made the trip from Quebec City worthwhile for his personal cheering section of some 25 friends and family.Simon Gagne had two goals and an assist as the Philadelphia Flyers earned their second victory in as many nights with a 4-2 win over the Montreal Canadiens on Saturday. Mike Knuble and Sami Kapanen also scored for the Flyers (7-14-3), who beat Columbus at home 3-2 on Friday and won consecutive games for only the second time this season. Chris Drury would've been OK if the Buffalo Sabres left Madison Square Garden with only one point. With a quick flick of his stick, the co-captain and his teammates didn't have to settle.